Cloud PBX
Flexible, Scalable Communication Solutions for Your Business
Cloud-Based PBX Services for Seamless, Cost-Effective Business Communication
In the modern business landscape, flexible and reliable communication systems are key to maintaining productivity and customer satisfaction.
Bendigo Telco’s Cloud PBX solutions offer advanced call management, scalability, and seamless integration with business applications, ensuring that your team can communicate effectively, whether in the office or working remotely. With centralised administration, robust security, and device compatibility, our Cloud PBX service is designed to optimise your operations and support your growth.
Technical Key Features
► Advanced Call Management
Provides flexible call handling options like auto-attendant, call forwarding, and voicemail-to-email, ensuring efficient call distribution.
► Enhanced Security
Incorporates enterprise-level security features, including call encryption and secure user access.
► Scalable Infrastructure
Easily adjusts to add users, features, or locations, making it adaptable for businesses of various sizes.
► Centralised Administration
Allows for easy management of PBX settings, user accounts, and permissions from a single platform.
► High Reliability
Operates on a robust cloud infrastructure, ensuring uptime, call quality, and redundancy for uninterrupted communication.
► Device Compatibility
Supports multiple devices such as desk phones, mobile devices, and softphone applications, catering to diverse work styles.
► Integration with Business Applications
Works seamlessly with popular business tools, allowing workflows to be unified across platforms.
► Automated Updates
Regular updates and security patches are applied automatically, keeping the system up-to-date without downtime.
CLOUD PBX / HOSTED PBX
Elevate Your Business Communication with Cloud PBX.
Transition from traditional phone systems to Bendigo Telco’s Cloud PBX, a virtual phone system hosted securely in the cloud. Experience enterprise-grade functionality without the need for on-premises equipment, ensuring flexibility, scalability, and cost savings for your business.
Business Benefits of Cloud PBX
► Cost Savings
Reduces the need for on-premises hardware and associated maintenance, lowering capital and operational expenses.
► Agility and Flexibility
Enables fast setup for new users or locations, allowing businesses to scale communications efficiently as they grow.
► Predictable Budgeting
Subscription-based pricing provides consistent monthly costs, aiding in financial planning.
► Increased Productivity
Brings multiple communication tools onto one platform, reducing time spent switching between applications.
► Remote and Hybrid Work Support
Allows employees to manage calls from anywhere, maintaining seamless communication across remote or hybrid teams.
► Enhanced Customer Experience
Advanced features like auto-attendant and call queuing help reduce wait times, improving overall customer satisfaction.
► Professional Image
Offers business-grade call handling features, improving brand image and customer trust.
► Actionable Insights
Provides call analytics that offer insights into call volume and team performance, informing strategic decisions.
HOW DOES CLOUD PBX WORK?
Simplifying Communication Through the Cloud.
Bendigo Telco’s Cloud PBX operates over your existing internet connection, delivering voice services via VoIP technology. By hosting the PBX in our secure Australian data centres, we manage the infrastructure, allowing you to focus on your business. Simply connect your devices to the internet, and access your phone system from anywhere.
Comprehensive Cloud PBX Features
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Securely store call recordings in your personalised cloud storage, with the flexibility to customise which calls are recorded.
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Seamlessly connect your phone system to CRMs such as HubSpot, Zendesk, and Zoho, enabling real-time access to customer information.
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Utilise our app for making and receiving calls, equipped with advanced telephony features, available on multiple devices.
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Allow website visitors to contact you effortlessly via a special widget, enhancing customer engagement.
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Forward incoming text messages directly to your email address, ensuring no communication is missed.
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Integrate with various third-party software packages like CRMs and ticketing systems using our REST API.
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Configure your hosted PBX to send call event notifications to third-party applications in real time.
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Monitor live calls, with the ability to listen and discreetly speak to your agents, improving quality control.
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Monitor the status of your call queues in real time, optimising resource allocation.
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Offer callers the option to receive a callback instead of waiting on hold, enhancing customer satisfaction.
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Enable your Microsoft Teams users to make and receive calls using Direct Routing, integrating seamlessly with your PBX.
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Manage centralised phone directories, creating global and personal contact lists accessible to all users.
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Support for automatic configuration of Yealink IP handsets, simplifying device setup.
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Configure groups of devices that can pick up inbound calls from other extensions, improving team collaboration.
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Place calls in parking lots, allowing users to retrieve them from any device within the system.
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Enable callers to enter digits displayed on the agent’s screen, facilitating efficient call handling.
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Add an extra layer of security to your VoIP calls with SRTP, encrypting your voice communications.
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Support for H.264 video calls, enabling high-quality video communication.
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Create and assign custom dial plans to users, restricting or allowing specific call types as needed.
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Access detailed call metrics, including missed calls and call durations, to inform business decisions.
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Instantly order and activate phone numbers from various regions, expanding your business reach.
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Enable multiple devices to ring simultaneously for incoming calls, ensuring important calls are not missed.
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Configure voicemail to be sent to email or accessed via phone, ensuring messages are received promptly.
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Route calls based on time, day, month, or year, creating complex patterns to match business hours.
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Assign a set of users or devices to ring simultaneously, distributing incoming calls efficiently.
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Automatically record calls and have them sent to designated email addresses for review and compliance.
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Play pre-recorded messages at any point in the call flow, providing information or instructions to callers.
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Implement an automated attendant to prompt callers with interactive options, directing them to the appropriate department.
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Place callers in a queue when agents are unavailable, with options for custom hold music and messages.
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Set up virtual conference rooms with unlimited participants, facilitating group discussions and meetings.
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Prepend custom text to inbound caller IDs, helping identify call sources or campaigns.
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Route inbound calls to specific destinations based on the caller’s ID, personalising the caller experience.
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Assign short internal numbers for users, simplifying internal communication and call transfers.
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Add a PIN code requirement to certain call flows, enhancing security for sensitive operations.
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Automatically terminate calls from specific numbers by adding them to a blocklist, reducing spam and harassment.
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Convert inbound fax messages to PDF and send them to designated email addresses, streamlining document handling.
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Dial a number from outside your phone system, enter a PIN, and make calls as if you are in the office, supporting remote work.
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Receive email alerts for specific events within the call flow, keeping you informed of important activities.
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Divert calls to external numbers, such as mobile phones, ensuring you remain reachable even when away from the office.
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Integrate with third-party platforms or connect to your on-site PBX to make and receive calls over the internet.
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Manually override call routing using feature codes, allowing for quick adjustments to call handling procedures.
Bendigo Telco stands out with our strong focus on local service and community engagement.
Our Cloud PBX solutions come with the reassurance of 24/7 support from our Bendigo-based Network Operations Centre. This local commitment ensures you always have dedicated, knowledgeable support nearby. Moreover, a percentage of your monthly spend is reinvested into local community projects, allowing your business to contribute to regional growth while benefiting from superior communication services.
We are so grateful to Bendigo Telco for their generous support of Bendigo Foodshare. Their support has enhanced our ability to connect with our community and deliver food relief across Central Victoria. Thanks to Bendigo Telco, we’ve been able to improve our communications capabilities and importantly support our large volunteer workforce, in particular volunteers out on the roads in our food rescue and delivery vans.
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Bendigo Telco's commitment to social responsibility is evident in their support for organisations like ours. Bendigo Foodshare's partnership with Bendigo Telco has not only improved our operations but ultimately contributes to advancing our mission of combatting food poverty in our region. Thank you, Bendigo Telco, for your invaluable support and for believing in our cause!
Our Partner Network
Your tailored technology solution needs to leverage the best-in-class. That's why our partner network includes multiple vendors across all technologies.
