Microsoft Teams Calling
Streamlined Communication for Modern Businesses
Integrated Cloud Calling Solutions with Microsoft Teams for Enhanced Productivity
In today’s fast-paced, hybrid work environment, streamlined communication is essential for maintaining productivity and collaboration.
Bendigo Telco’s Microsoft Teams Calling integrates seamlessly with Microsoft 365, enabling businesses to access high-quality voice services alongside messaging and video tools within a single, unified platform. With enterprise-grade security, reliable call quality, and a user-friendly interface, our solution helps businesses enhance their communication strategies, simplify administration, and support remote work with ease.
Technical Key Features
► Seamless Integration
Integrates directly with Microsoft 365, allowing users to access calling alongside Teams messaging, video, and collaboration tools.
► High Call Quality
Leverages optimised network routes and prioritizes calls over other network traffic to maintain high-quality voice communication.
► Centralised Management
Offers a single interface for managing user accounts, call routing, and permissions, simplifying administration.
► Automated Provisioning
Quickly sets up new users and numbers, reducing manual work and errors.
► Scalable Infrastructure
Easily adds users or expands capacity to accommodate business growth or seasonal demands.
► Reliable Continuity
Ensures call rerouting and automated failover in case of disruptions, reducing potential downtime.
► Enhanced Security
Provides secure, enterprise-grade call encryption and identity management to protect sensitive communications.
► Comprehensive Reporting
Delivers analytics on call volumes, quality, and usage, allowing for informed decisions to improve service.
MICROSOFT TEAMS CALLING
Unify Your Office Phone System and Collaboration Tools.
Microsoft Teams Calling integrates your office phone system seamlessly with Microsoft Teams, the platform businesses trust for collaboration. Access everything you need – workplace chat, file sharing, application integration, video meetings, and voice calling – all in one system.
Eliminate the need for multiple communication tools. With Microsoft Teams Calling, you can manage calls, collaborate with your team, and boost productivity from a single, user-friendly platform.
MICROSOFT TEAMS FEATURES
One Powerful Platform for Unified Communication.
Microsoft Teams takes business collaboration to the next level, providing advanced voice, video, and messaging tools integrated into a single, scalable solution.
► Seamless Collaboration and Communication
Say goodbye to juggling multiple apps. Make and receive calls using Microsoft Teams, while collaborating with your team through video, chat, and real-time file sharing across all devices.
► One Number, Any Device
Simplify communications with one business number across multiple devices – desk phone, laptop, or mobile. Access advanced telephony features and manage calls without changing your existing phone numbers.
► Custom Call Management
Enhance team efficiency and customer engagement with custom call queues and intelligent call routing. Whether it's managing support teams or fielding business inquiries, Microsoft Teams delivers smooth, professional communication.
ADDITIONAL FEATURES FOR TEAMS
Customised Solutions to Fit Every Business Need
Tailor Microsoft Teams Calling to meet the unique needs of your business. Whether it’s advanced analytics, call recording, or CRM integration.
Call Forwarding & Routing
Call Recording & Analytics
Custom Hold Music
AI-Driven Call Insights
Optimise workflows and ensure every team member has the tools they need to perform at their best.
Business Benefits of Microsoft Teams Calling
► Enhanced Productivity
Consolidates communication tools into a single platform, reducing app-switching and streamlining workflows.
► Cost Efficiency
Lowers expenses by replacing traditional phone systems with a cloud-based solution, reducing hardware and maintenance costs.
► Simplified User Experience
Offers a familiar interface that integrates with Microsoft tools, reducing the learning curve and improving user adoption.
► Enhanced Customer Experience
Ensures fast, reliable call routing to the right person or department, improving response times and customer satisfaction.
► Supports Remote Work
Enables employees to make and receive business calls from any location with internet access, supporting hybrid and remote work models.
► Improved Collaboration
Allows teams to switch seamlessly between chat, voice, and video, enhancing collaboration and team cohesion.
► Scalability for Growth
Easily adapts to changing business needs, making it suitable for organisations of any size.
► Data-Driven Decisions
Call analytics enable insights into customer interactions and service efficiency, helping refine communication strategies.
How Does Microsoft Teams Calling Work?
While Microsoft Teams is known for internal communication, Teams Calling transforms it into a fully-fledged business phone system. By integrating voice and cloud-based PBX capabilities, users can make and receive calls, host meetings, and collaborate in one interface.
With Teams Calling, employees can handle business calls from anywhere using any connected device, ensuring seamless communication whether in the office, at home, or on the go.
At Bendigo Telco, we pride ourselves on delivering solutions tailored to your business’s needs with unmatched local support.
Our Microsoft Teams Calling service comes with 24/7 assistance from our Bendigo-based Support Specialists, ensuring help is always nearby. Beyond that, our commitment to community means that a portion of your monthly spend is invested back into local enterprises, helping power Bendigo’s growth while you stay connected.
As a strategic priority, HQ Law chose to partner with Bendigo Telco to provide solutions that would ensure technology investments were maximised whilst driving secure and positive business outcomes. Amongst other things, the project was scoped to look at risk, technology, and ongoing support and security services.
Included was the assessment and remediation of the operating environment, security policies, hardware, and data back up and retention. Bendigo Telco managed the entire project which delivered tangible improvements including cloud migration, provision and management of software licences, 3rd party vendor management and the all-important adoption training to ensure the success of new technologies.
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The project also included a review of ongoing Managed IT services, inclusive of support, maintenance, and the administration of our end-to-end technology environment.
Improvements were implemented in clear stages, ran smoothly and without disruption to business workflows. The quality work delivered has further solidified our strong partnership with Bendigo Telco who have long been our provider of premium internet, IT helpdesk support, PABX and SIP services. We take great pride in the robust and effective design of our IT security systems, and greatly value Bendigo Telco’s expertise and dedication to the task.
KAREN PATTERSON
(HQ LAW - Operations Manager)
Our Partner Network
Your tailored technology solution needs to leverage the best-in-class. That's why our partner network includes multiple vendors across all technologies.
