✅ 1. Back Up Your Data

Make sure you don’t lose your data by backing up or transferring everything you need to.

• Save your photos, contacts, messages, and files to a secure service like iCloud, Google Drive, or another backup option of your choice.

• Don’t forget to transfer any important work-related files or contacts (if applicable) so you’re not left without them later.

🔐 2. Remove Accounts and Security

Before we can reset and reuse the device, it needs to be completely free of personal accounts and locks.

• Sign out of Apple ID (iPhone) or Google Account (Android).

• Turn off screen security: remove any PINs, passwords, or biometric locks (fingerprint/Face ID).

• Disable device tracking: switch off “Find My iPhone” or “Find My Device.”

🔄 3. Factory Reset the Device

Wipe the device clean to protect your privacy:

• Perform a full factory reset to erase all personal data.

• Confirm that the phone shows the setup or welcome screen when restarted (that’s how you know the reset is complete).

• Not sure how? Here’s a quick video guide.

📦 4. Return Requirements

To make sure your return is processed smoothly:

• Place the phone in its original box (if available).

• Include the charger, cables, and accessories (if required).

• Clearly write your ADM or Service Request number and attach it securely to the phone.

📮 5. Send It Back

Return the phone via Internal Mail to:

EMM Support
5 Innovation Court
Kennington VIC 3550

That’s it! Completing these steps ensures your phone is secure, your data is safe, and our team can get your return sorted quickly. We appreciate your support.

Stuck or need help? Reach out to us by calling us at 1300 228 123 from 8:30AM to 5:30PM, Monday to Friday, or email us at emm@bendigotelco.com.au.