Opticomm Access Network
Quick Set Up Guide
0. Check your alarms
Before you do anything else, check if you have one or more of these alarms: monitored fire alarms, medical alert services, back-to-base security alarms, or emergency lift phones.
If you do, make sure they will work on the Opticomm access network. Reach out to the providers of your equipment for more information.
Also note that any devices plugged in to telephone wall sockets, including telephones, modems, and fax machines, will stop working once you switch to Opticomm.
1. Find the Opticomm equipment
Track down the Opticomm equipment that was installed on your premises. You’ll either have an Indoor device on the floor or attached to one of your interior walls, or an Outdoor device located outside. The Outdoor device will connect to the wall socket/connection point inside your premises.
If you’re having trouble, the two options usually look a little something like this:
Indoor Device:
Locate the yellow connection port on the device
Outdoor Device:
Locate the wall socket/connection point inside your premises.
2. Plug in the equipment
Plug one end of the provided cable into the WAN/Internet port on your Wi-Fi modem. The other end goes into either the yellow connection port (Indoor device) OR the wall socket/connection point (Outdoor device). Easy!
3. Power up
Plug in your modem’s power cord and turn it on. Give it a moment—once the power and WAN lights are solid, you’re in business. The internet light should come on soon after; if it’s green or white, all good. The internet light might flicker, but that’s just it doing its thing. If the power or WAN lights aren’t going solid, or if any of the lights go red, check our troubleshooting guide below for some tips.
4. Get connected
Once everything’s up and running, you’re good to go. Connect your devices to Wi-Fi and use the supplied QR code for an easy setup. No need to type out a password—because let’s be honest, no one has time for that.
You’re all set! Enjoy your connection.
Troubleshooting Guide
My internet isn’t working. Now what?
First, double-check that all cables are securely plugged in and that both your modem and router are powered on. If everything looks right but you still can’t connect, it might be time to call our Customer Help team for backup.
Why is my Wi-Fi weak in some areas of my home?
Walls, floors, and big furniture can block Wi-Fi signals, and everyday devices like microwaves and cordless phones can cause interference. Try moving your router to a more open space or consider a Wi-Fi extender to boost coverage.
How do I upgrade my internet plan?
Easy! Just call us at 1300 228 123 or visit your SmartCentre online. We’ve got a range of speed tiers and packages, and our team can help you find the best fit.
Still need help?
Check out our Support Articles here. If you can’t find what you’re looking for, give our local Customer Help team a call at 1300 228 123 between 8:30AM and 5:30PM on weekdays. We’re always happy to help!
