TP-Link VR2100

Modem Configuration Guide

1. Check the modem

Reference the graphic below and make sure your modem is connected correctly, with the right plugs in the right sockets! You will need to use different outlets depending on if you’re connecting via Ethernet WAN or VDSL/ADSL WAN.

2. Log in

To access the modem gateway, go to http://tplinkmodem.net or enter http://192.168.1.1 in the address bar of a web browser while connected to the internet. Log in with the password you set for the router; the default password is admin.

3. Set up the Operation Mode

Go to Advanced > Operation Mode and change the mode based on your service type.

DSL Modem Router Mode - for FTTN/FTTB services
Wireless Router Mode - for HFC/FW/FTTP/FTTC services

Hit the Save button. This will cause the modem to automatically reboot and once finished it will redirect you back to the login screen.

4. Set up the Internet

Log back in to your modem, then go to Basic > Internet.

Note: If you have a FTTN OR FTTB connection, select the VDSL option (not shown in image).

Check your service credentials. If a VLAN is required, check the Enable button next to VLAN and enter the VLAN Tag below it.

Choose PPPoE as the connection type and fill in the username and password we sent you in your order completion email to establish the connection. Hit Save.

Test the service. If it doesn’t work straight away, reboot the modem. If it still isn’t working, try the below:

5. Reconfigure profiles

NOTE: Only do this step if your internet is still not working after you have completed steps 1-4.

Go to Advanced > Network > Internet and click Delete All.

Next, click Add and make sure VLAN ID is not enabled. Select PPPoE as the connection type and fill in the username and password we sent you in the order completion email.

Hit Save to apply the changes and wait 3-5 minutes for the modem to come back online. Test the service and if not working, reboot the modem and test it again. If it’s still not working, check out our Troubleshooting Guide below.

6. Get connected

Once everything’s up and running, you’re good to go. Connect your devices to Wi-Fi and use the supplied QR code for an easy setup. No need to type out a password—because let’s be honest, no one has time for that.

You’re all set! Enjoy your connection.

Troubleshooting Guide

My internet isn’t working. Now what?

First, double-check that all cables are securely plugged in and that both your modem and router are powered on. If everything looks right but you still can’t connect, it might be time to call our Customer Help team for backup.

Why is my Wi-Fi weak in some areas of my home?

Walls, floors, and big furniture can block Wi-Fi signals, and everyday devices like microwaves and cordless phones can cause interference. Try moving your router to a more open space or consider a Wi-Fi extender to boost coverage.

How do I upgrade my internet plan?

Easy! Just call us at 1300 228 123 or visit your SmartCentre online. We’ve got a range of speed tiers and packages, and our team can help you find the best fit.

Still need help?

Check out our FAQs on our Help Centre. If you can’t find what you’re looking for, give our local Customer Help team a call at 1300 228 123 between 8:30AM and 5:30PM on weekdays or email us at customerhelp@bendigotelco.com.au. We’re always happy to help!