Customer Complaints and Feedback
If something hasn’t gone as expect, we want to hear about it.
We understand that making a complaint can be frustrating, and we’re committed to listening, understanding what’s happened and doing our best to put things right.
Whether you’re unhappy with a product, service or interaction with us, you can let us know. Your feedback helps us understand where we can do better and improve the experience for all our customers.
For more information about how we handle complaints, including what you can expect from us, please see our Complaints Handling Policy.
How you can make a complaint or provide feedback
Customers can nominate a representative to make and handle a complaint. Complaints and feedback can be provided using any of the following mediums:
By Email: customerhelp@bendigotelco.com.au
In writing via Mail: Complaints department, Bendigo Telco, PO Box 1062, Bendigo VIC 3552
Verbally by Phone: 1300 228 123 – Mon – Fri (8:30am – 5:30pm AEST)
In Person at 5 Innovation Court, Kennington VIC 3550 – Mon – Fri (9:00am – 5:00pm AEST)