Financial Hardship Support

We understand that financial hardship can happen to anyone, and when it does, we're here to help.

If you're finding it difficult to pay your bill, please reach out to our team as soon as possible. We'll work with you to find a solution that suits your situation, whether that's a payment plan, a temporary adjustment, or pointing you toward other support available to you.

The sooner you get in touch, the more we can do to help. Call us on 1300 228 123 or contact us online, and we'll talk it through with you directly.

You can read our full Financial Hardship Policy below.