Fibre to the Premises
Quick Set Up Guide
1. Find the NBN box
Track down the NBN box (NTD) inside your home—it’s usually stuck to an interior wall, not hiding under the couch.
2. Plug in the Ethernet Cable
One end goes into one of the UNI-D ports on the NBN box (check your email from us to see which one). The other end plugs into the WAN/Internet port on your Wi-Fi modem. Easy!
3. Power up
Plug in your modem’s power cord and turn it on. Give it a moment—once the power and WAN lights are solid, you’re in business. The internet light should come on soon after; if it’s green or white, all good. The internet light might flicker, but that’s just it doing its thing. If the power or WAN lights aren’t going solid, or if any of the lights go red, check our troubleshooting guide below for some tips.
4. Get connected
Once everything’s up and running, you’re good to go. Connect your devices to Wi-Fi and use the supplied QR code for an easy setup. No need to type out a password—because let’s be honest, no one has time for that.
You’re all set! Enjoy your connection.
Troubleshooting Guide
My internet isn’t working. Now what?
First, double-check that all cables are securely plugged in and that both your modem and router are powered on. If everything looks right but you still can’t connect, it might be time to call our Customer Help team for backup.
Why is my Wi-Fi weak in some areas of my home?
Walls, floors, and big furniture can block Wi-Fi signals, and everyday devices like microwaves and cordless phones can cause interference. Try moving your router to a more open space or consider a Wi-Fi extender to boost coverage.
How do I upgrade my internet plan?
Easy! Just call us at 1300 228 123 or visit your SmartCentre online. We’ve got a range of speed tiers and packages, and our team can help you find the best fit.
Still need help?
Check out our FAQs on our Help Centre. If you can’t find what you’re looking for, give our local Customer Help team a call at 1300 228 123 between 8:30AM and 5:30PM on weekdays. We’re always happy to help!
