Support Articles
Frequently asked questions and hot topics abound.
all support articles
How We Prevent Unauthorised Access to Your Account
Keeping your account secure with authority levels that mean business.
What Happens if You Miss a Payment?
We’ll keep you in the loop, and give you chances to catch up.
Need to Request a Payment Extension?
Life happens. If you need a payment extension, we're here to help.
How to View and Download Your Previous Invoices
Need an Old Invoice? We've Got You Covered.
Understanding Pro-Rata Billing (and, Why is My First Bill a Bit Extra?)
It’s not as complicated as it sounds, we promise.
A Guide to Finding Your Plan
Sometimes “I think it’s the one with unlimited calls?” isn’t quite specific enough.
What Is International Roaming and How Does It Work?
Don’t let your holiday mean saying goodbye to your phone signal.
What Is Wi-Fi Calling (and Why Should You Use It)?
Great conversations shouldn’t depend on having full bars.
Important Information About Triple Zero (000) Calling and Device Compatibility
Optus has identified the following mobiles as non-compliant.
Everything You Need to Know About Mobile Data
One extra episode can also mean extra data charges.
Frequently Asked Questions | SIM Cards
From activation to replacement and everything in between.
How Do I Change or Upgrade My Mobile or nbn Plan?
When your current plan just isn’t cutting it anymore.
How Do I Switch my Mobile to Bendigo Telco?
Spoiler: it’s easier than trying to untangle your charging cable.