Support Articles
Frequently asked questions and hot topics abound.
all support articles
Understanding Pro-Rata Billing (and, Why is My First Bill a Bit Extra?)
It’s not as complicated as it sounds, we promise.
A Guide to Finding Your Plan
Sometimes “I think it’s the one with unlimited calls?” isn’t quite specific enough.
What Is International Roaming and How Does It Work?
Don’t let your holiday mean saying goodbye to your phone signal.
Having Mobile Issues? Let’s Fix That.
Let’s be honest… 90% of tech problems start with “have you tried turning it off and on again?”
What Is Wi-Fi Calling (and Why Should You Use It)?
Great conversations shouldn’t depend on having full bars.
Important Information About Triple Zero (000) Calling and Device Compatibility
Optus has identified the following mobiles as non-compliant.
Everything You Need to Know About Mobile Data
One extra episode can also mean extra data charges.
Frequently Asked Questions | SIM Cards
From activation to replacement and everything in between.
How Do I Change or Upgrade My Mobile Plan?
When your current plan just isn’t cutting it anymore.
How Do I Switch to Bendigo Telco?
Spoiler: it’s easier than trying to untangle your charging cable.
Frequently Asked Questions | nbn™ Ordering
Common questions about the nbn™ ordering process.
How to Power Cycle Your Modem or Router
Sometimes, your internet just needs a quick power nap.
Boosting your nbn™ Performance
Small changes, faster speeds, and fewer “why won’t this load?!” moments.
Understanding your nbn™ Connection Type
Less confusing than trying to cancel a streaming subscription.