Frequently Asked Questions | SIM Cards

• Which SIM Card Size Do I Need?

  No guessing required — we’ll send you a multi-fit SIM that includes Standard, Micro, and Nano sizes. Just pop out the one that fits your device and you’re good to go. ✂️

• Getting a SIM Card Error Message?

  Try these quick checks before you panic:

  1. Restart your device
     Turn it off and back on again (classic move, but it works).

  2. Check if your device is faulty
     Pop in another SIM. If the error message still shows, your device might be the culprit.

  3. Check if your SIM is faulty
     Try your Bendigo Telco SIM in another phone. If the error follows the SIM, it’s time for a replacement.

• ‘Insert SIM’ or ‘SIM Error’ Messages

  These usually mean your SIM:

  • Isn’t seated properly in the tray.

  • Is damaged or unreadable.

  • Isn’t the correct size for your device.

  Pop it out, check for dust or damage, and reinsert it gently.

• ‘Enter PUK’

  Your PUK (Personal Unlocking Key) is a security feature that unlocks your SIM after too many incorrect PIN attempts.

  Be careful — entering the wrong PUK too many times can permanently block the SIM.

  If you need your PUK, get in touch with our Customer Help team — we’ll verify your details and provide it safely. 🔐

• SIM Card Locked to Another Network?

  If your device shows a “SIM locked” message, your device is likely locked to another provider. You’ll need to contact that provider to unlock it before using your Bendigo Telco SIM.

• How to Order a Replacement SIM

  Lost, damaged, or misplaced your SIM? No stress — we can send you a replacement SIM at no cost! 🎉Order it through one of these methods:
  
  Option 1: Through SmartCentre (recommended)

  The easiest way to request a replacement is via your SmartCentre account:

  1. Log in.

  2. Click Raise Enquiry.

  3. Choose Accounts & Billing as the enquiry type.

  4. In the description, include:

     • The mobile number needing replacement

     • The postal address for delivery

  Option 2: Contact Us

  If SmartCentre isn’t an option, you can also:
  💬 Chat with us via web chat
  📧 Email: customerhelp@bendigotelco.com.au
  📞 Call: 1300 228 123 (Mon–Fri, 8:30am–5:30pm AEDT)

• How to Activate Your New SIM

  Option 1: SmartCentre

  Log in to your SmartCentre account and click Activate SIM.

  This button will only appear if there’s a pending mobile activation on your account.

  Option 2: Contact Us

  You can also activate your SIM by reaching out to our Customer Help team.

  SIM activations can only be processed during business hours and may take up to 4 hours to complete.

• How to Access Your SIM Tray

  Look for a small pinhole on the side, top, or bottom edge of your phone.

  Insert a SIM ejector tool (or a straightened paperclip) into the hole and gently press until the tray pops out.

  Slide the tray out, swap your SIM, and push it back in securely.