Support Articles
Frequently asked questions and hot topics abound.
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all support articles
Tips for reaching Triple Zero if you’re having trouble connecting
What happens when you call 000, and what to do if your call doesn't seem to be connecting.
Wi-Fi Calling
How to set up and use Wi-Fi Calling on your compatible device, including what to know about emergency calls.
What Is International Roaming and How Does It Work?
Don’t let your holiday mean saying goodbye to your phone signal.
What Is Wi-Fi Calling (and Why Should You Use It)?
Great conversations shouldn’t depend on having full bars.
Important Information About Triple Zero (000) Calling and Device Compatibility
Optus has identified the following mobiles as non-compliant.
Everything You Need to Know About Mobile Data
One extra episode can also mean extra data charges.
Frequently Asked Questions | SIM Cards
From activation to replacement and everything in between.
How Do I Change or Upgrade My Mobile or nbn Plan?
When your current plan just isn’t cutting it anymore.
How Do I Switch my Mobile to Bendigo Telco?
Spoiler: it’s easier than trying to untangle your charging cable.