Life happens. If you need a payment extension, we're here to help.
We know that sometimes things don’t go to plan — and when that affects your ability to pay on time, we’re ready to work with you.
Reach Out Before Your Bill Is Overdue
To request a payment extension, please contact us before your due date. We’ll assess your account and help set up an arrangement that fits your situation.
You can request an extension by:
📞 Calling our Customer Service team at 1300 228 123 (Mon–Fri, 8:30 AM – 5:30 PM AEDT)
📧 Emailing us with your account number and a brief reason for the request at customerhelp@bendigotelco.com.au
🌐 Logging into your SmartCentre account and submitting a request via the Billing section
Experiencing Financial Hardship?
If you're going through a tough time, you're not alone; and you don’t have to navigate it alone either. We have support options available for customers experiencing financial hardship. You can read our Financial Hardship Policy here.
