It’s not as complicated as it sounds, we promise.
If your first Bendigo Telco invoice looks higher than expected, don’t panic; it’s all part of how our billing and pro-rata system works. Let’s break it down 👇
🆕 Starting a new service?
If you’ve just started a new service with us, your first bill might be a tad higher than you’re expecting. That’s because your first invoice includes:
A partial charge for the days you used your service between your activation date and the end of that billing month (billed pro-rata), AND
A full month’s plan charge in advance (yep, we bill a month ahead).
So, if you joined mid-month, you’ll see a mix of partial and full charges. Your included data and call allowances may also be reduced for that first partial period.
For example:
If your account start date is the 15th of the month, you’ll be charged for the 15th–30th, plus the next full month.
🛑 Cancelling a service?
If you cancel partway through a billing cycle, you’ll only pay for the days you used the service. There’s no charge for any days left of the month after you cancel; we’re fair like that.
🧮 What is pro-rata billing anyway?
It’s a fancy way of saying you only pay for the days your service is active.
Whether you’re starting or ending a plan mid-month, we calculate your charges based on actual usage.
Still Need a Hand?
If you’re still a bit confused, our friendly team is here to help.
💬 Chat with us: Look for the chat icon on the bottom right on our website (bendigotelco.com.au). We’ll be online Mon-Fri, 8:30am-5:30pm.
📧 Email us: Reach out via email at customerhelp@bendigotelco.com.au
📞 Call us: 1300 228 123 (Mon–Fri, 8:30 AM – 5:30 PM AEDT)
