Support Articles
Frequently asked questions and hot topics abound.
nbn™ + internet
mobile plans
account + billing
Support Articles
Support Articles
Support Articles
all support articles
How We Prevent Unauthorised Access to Your Account
Keeping your account secure with authority levels that mean business.
What Happens if You Miss a Payment?
We’ll keep you in the loop, and give you chances to catch up.
Need to Request a Payment Extension?
Life happens. If you need a payment extension, we're here to help.
How to View and Download Your Previous Invoices
Need an Old Invoice? We've Got You Covered.
Understanding Pro-Rata Billing (and, Why is My First Bill a Bit Extra?)
It’s not as complicated as it sounds, we promise.
A Guide to Finding Your Plan
Sometimes “I think it’s the one with unlimited calls?” isn’t quite specific enough.