What to Do if Your Internet Stops Working

Simple steps to help get you back online, fast.

We know how frustrating it is when your internet suddenly stops working. Before you reach for the stress ball or chuck your modem out the window, try these easy checks to troubleshoot the issue and get your connection back on track.

🛠️ First Things First: Check for a Bendigo Telco Outage

🔗 Visit our Outage Status Page

Step one: check if it’s us, not you.

Before you do anything else, check if there’s a planned or unplanned outage in your area. If there is, you’ll see it listed on our outage page.

If it’s a planned outage, we’ll have sent you an email ahead of time, so make sure we’ve got your most up-to-date email address. Didn’t get the heads-up or want to double-check? Just give us a call on 1300 228 123 and we’ll sort it out.

🌐 Some Sites Work, Others Don’t?

If a few pages are loading while others time out, it’s probably not a full-blown outage. This can often be caused by local network issues, outdated settings, or cached errors in your browser.

Here are a few quick tricks:

📱 Try a Different Device

Grab your phone, tablet, or laptop. If the internet works fine on one device but not the other, the issue is likely with the device, not your connection.

🧹 Clear That Cache

Your browser stores bits of data to help websites load faster—but sometimes this stored data can get corrupted. A quick clear-out can often fix dodgy loading or missing pages.

🔌 Time for a Classic: The Modem Reboot

A good ol’ restart might sound simple, but it works wonders. Here's how to give your modem and router a proper refresh:

How to Power Cycle Your Modem (Properly!)

1. Turn Off All Devices
   Switch off your modem, router, and NBN connection box (if you have one).

2. Unplug from Power
   Remove all power cables from the wall and from the devices themselves. Yes, physically unplug them!

3. Wait at Least 60 Seconds
   This gives everything time to fully reset, clear memory, and start fresh.

4. Plug Everything Back In — In the Right Order

   • First, plug in your NBN connection box (if you have FTTP, FTTC, etc.).
     Wait 2–3 minutes until all lights settle, especially the "Online" or "Internet" light.

   • Next, reconnect your modem/router and give it 1–2 minutes to fully boot up.

5. Test Your Connection
   Try opening a webpage, checking your email, or running a speed test to see if you're back in action.

🧑‍💻 Still No Luck?

Don’t stress. Our friendly local team is here to help. We’ll run a few tests and help you get back to streaming, scrolling, or emailing in no time.

You can reach out to us by:

• Calling us on 1300 228 123 from Monday to Friday, 8:30AM to 5:30PM

• Chatting with us via our website chat bot (down there, on the bottom right!)

• Emailing us at customerhelp@bendigotelco.com.au