What Is Wi-Fi Calling (and Why Should You Use It)?

Great conversations shouldn’t depend on having full bars.

Wi-Fi Calling lets your phone make and receive calls or texts over a Wi-Fi network instead of mobile signal. Similar to apps like WhatsApp or Skype but integrated directly into your phone, it’s perfect for when you’re in a low-coverage area but have a solid internet connection. On your end, it works just like a normal call, no apps, no extra fuss!

What You’ll Need

To use Bendigo Telco Wi-Fi Calling, you’ll need:

• An active Bendigo Telco mobile service

• A compatible 4G/5G device with the latest software updates installed

• A working Wi-Fi connection

• Wi-Fi Calling switched on in your settings

💡 Some phones may need a software update to access 000 calls over Wi-Fi when mobile coverage isn’t available.

How to Turn on Wi-Fi Calling

1. Update your device – if you haven’t already, make sure the latest version of your phone’s software is installed.

2. Enable VoLTE (4G Voice & Data) in your settings.

   1. On Android devices, this is usually found under Settings > Network & internet > Mobile network, then find and enable "VoLTE" or "Enhanced 4G LTE Mode".

   2. On iPhones, navigate to Settings > Mobile Data > Mobile Data Options > Voice & Data, and select “4G, VoLTE On”. 

3. Toggle on Wi-Fi Calling in your device’s call settings – usually under "Calls" or "Network and Internet"

That’s it! Your calls will now be connected through Wi-Fi whenever your mobile signal drops.

Things to Know

• ✅ No extra fees apply, and all calls and texts are charged at your standard plan rates.

• 📡 Wi-Fi Calling uses your internet data (based on your home internet provider’s plan and terms).

• 🌏 Not available while overseas.

Slow Speeds or Dropped Calls?

This could be due to:

• Network congestion or heavy traffic

• Old hardware limits

• Thick walls or environmental interference

Try restarting your device, closing background apps or limiting their usage in your settings, or moving closer to your Wi-Fi router.

Need a Hand?

We’ve can help you get connected. Just reach out to us via any of the methods below!

💬 Web Chat: Chat with us via that little chat button on the bottom right on our website (bendigotelco.com.au). We’ll be online Mon-Fri, 8:30am-5:30pm.

📧 Email: Reach out via email at customerhelp@bendigotelco.com.au

📞 Call: 1300 228 123 (Mon–Fri, 8:30 AM – 5:30 PM AEDT)