Having Mobile Issues? Let’s Fix That.
Let’s be honest… 90% of tech problems start with “have you tried turning it off and on again?”
If your phone’s acting up (like calls dropping, data crawling, or messages refusing to send), start here. These steps cover the quick fixes and deeper checks to get you back online.
Quick Fixes First
Before diving into your settings, let’s cover the basics:
Restart your device – the classic cure-all.
Check your coverage – use the Optus Coverage Map to make sure you’re in range.
Look for outages – visit the Optus Network Status page to see if there’s maintenance or a temporary issue near you.
Device Settings to Check
If those didn’t work, let’s step it up a touch:
🛰️ Network Selection: make sure your device is set to automatically select a network. You can find this in the Mobile Service or Mobile Network section in your device’s Settings.
📶 4G/5G & VoLTE: ensure 4G Voice (VoLTE) is enabled in your mobile or cellular settings.
On Android devices, this is usually found under Settings > Network & internet > Mobile network, then find and enable "VoLTE" or "Enhanced 4G LTE Mode".
On iPhones, navigate to Settings > Mobile Data > Mobile Data Options > Voice & Data, and select “4G, VoLTE On”.
✈️ Airplane Mode: double-check it’s switched off.
💿 Software Updates: install the latest system version for your device.
On Androids, go to Settings > System > System update (or Software update) and tap Check for update.
On iPhones, Settings > General > Software Update.
📱 SIM Card: confirm your SIM is seated correctly; if it’s damaged, contact us for a free replacement.
🌐 Mobile Data: Check your mobile data configuration settings
Turn Mobile Data on in settings.
Verify your APN is set correctly:
APN = connect (all lowercase).
You can find this under Access Point Names (APN) in your network settings.
More Issue-Specific Fixes
Slow Data Speeds? 🐢
This could be caused by:
Network congestion or local interference
Busy websites or streaming platforms
Older phone hardware
Try restarting your device, closing background apps, or moving closer to your router/window.
Can’t Make or Receive Calls?
Try calling a different number to rule out a network issue.
Ensure your account is up to date — overdue bills can cause call restrictions.
Remove any outgoing call bars.
Make sure VoLTE is turned on; without it, calls may fail on 4G-only networks.
If calls keep dropping, step outside or closer to a window — thick walls and basements are signal kryptonite. 🧱
Text or MMS Not Working?
Delete old messages if your inbox is full.
Check for any call/message bars in settings.
For iPhone, turn off iMessage and resend as a normal SMS.
For MMS, make sure:
MMS Messaging is turned on.
Mobile Data is enabled (MMS won’t send over Wi-Fi).
Two-Factor Authentication (2FA) Codes Not Coming Through?
Check your signal or Wi-Fi connection.
Verify your number or email is correct with the service you’re logging into.
Restart your device and request a new code.
Time mismatch? Make sure your phone clock is set to automatic — incorrect time can cause code errors.
Lost access to your 2FA device? Use backup codes or contact the service provider’s support to regain access.
Reset Network Settings (if all else fails)
This will clear all your saved Wi-Fi passwords and Bluetooth pairings but can fix stubborn network issues. Note: you will need to re-pair to all your devices, re-connect to all networks, and re-enter any saved network passwords. The exact steps can vary per device, but here’s a general guide:
Android: Settings → System → Advanced → Reset options → Reset Wi-Fi, mobile & Bluetooth.
iPhone: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.
Windows: Settings → Network & Internet → Status → Network reset → Reset now.
After confirming the reset, your device will restart. Reconnect to your Wi-Fi and re-pair Bluetooth devices afterwards.
Need a Hand?
If you’ve tried all this and are still having issues, just reach out to us via any of the methods below!
💬 Web Chat: Chat with us via that little chat button on the bottom right on our website (bendigotelco.com.au). We’ll be online Mon-Fri, 8:30am-5:30pm.
📧 Email: Reach out via email at customerhelp@bendigotelco.com.au
📞 Call: 1300 228 123 (Mon–Fri, 8:30 AM – 5:30 PM AEDT)