Let’s talk credit.
Am I eligible for a refund? 🧐
If your account shows a credit balance and there are no active billing services, you're likely eligible for a refund! 🎉
To get started, reach out to our friendly Customer Service team:
📞 Call us: 1300 228 123 (Mon–Fri, 8:30 AM – 5:30 PM AEDT)
📧 Email us: Reach out via email at customerhelp@bendigotelco.com.au
🛠️ SmartCentre – Create a Service Request through your SmartCentre account.
What info do I need to provide?
To process your refund smoothly, we’ll need:
Account Name
Banking Institution
BSB
Account Number
When will I get my refund?
Refunds are processed twice a month:
Around mid-month
Again at the end of the month
So keep an eye on your account around those times! 👀
How much will be refunded?
The amount shown as a credit on your invoice is the amount that will be refunded. No hidden fees, no surprises.
Still Need a Hand?
If you’re still a bit confused, our friendly team is here to help.
💬 Chat with us: Look for the chat icon on the bottom right on our website (bendigotelco.com.au). We’ll be online Mon-Fri, 8:30am-5:30pm.
📧 Email us: Reach out via email at customerhelp@bendigotelco.com.au
📞 Call us: 1300 228 123 (Mon–Fri, 8:30 AM – 5:30 PM AEDT)
