Let’s talk credit.

Am I eligible for a refund? 🧐

If your account shows a credit balance and there are no active billing services, you're likely eligible for a refund! 🎉

To get started, reach out to our friendly Customer Service team:

📞 Call us: 1300 228 123 (Mon–Fri, 8:30 AM – 5:30 PM AEDT)
📧 Email us: Reach out via email at customerhelp@bendigotelco.com.au
🛠️ SmartCentre – Create a Service Request through your SmartCentre account.

What info do I need to provide?

To process your refund smoothly, we’ll need:

Account Name
Banking Institution
BSB
Account Number

When will I get my refund?

Refunds are processed twice a month:

Around mid-month
Again at the end of the month

So keep an eye on your account around those times! 👀

How much will be refunded?

The amount shown as a credit on your invoice is the amount that will be refunded. No hidden fees, no surprises.

Still Need a Hand?

If you’re still a bit confused, our friendly team is here to help.

💬 Chat with us: Look for the chat icon on the bottom right on our website (bendigotelco.com.au). We’ll be online Mon-Fri, 8:30am-5:30pm.