Support Articles

Frequently asked questions and hot topics abound.

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Search through our support article catalogue or reach out directly at 1300 228 123.

nbn™ + internet

mobile plans

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Support Articles

How Do I Change or Upgrade My Mobile or nbn Plan?

When your current plan just isn’t cutting it anymore.

Frequently Asked Questions | nbn™ Fibre Upgrade

Fibre Upgrade? Let’s Unpack It.

Are you eligible for an nbn™ fibre upgrade?

Ready to level up your internet?

Frequently Asked Questions | nbn™ Ordering

Common questions about the nbn™ ordering process.

How to Power Cycle Your Modem or Router

Sometimes, your internet just needs a quick power nap.

How to Check (and Improve) Your nbn™ Speed

Because slow internet is so last decade.

What to Do if Your Internet Stops Working

Simple steps to help get you back online, fast.

Boosting your nbn™ Performance

Small changes, faster speeds, and fewer “why won’t this load?!” moments.

Understanding your nbn™ Connection Type

Less confusing than trying to cancel a streaming subscription.

Frequently Asked Questions | nbn™

NBN common questions and basic troubleshooting.

Support Articles

Tips for reaching Triple Zero if you’re having trouble connecting

What happens when you call 000, and what to do if your call doesn't seem to be connecting.

Wi-Fi Calling

How to set up and use Wi-Fi Calling on your compatible device, including what to know about emergency calls.

What Is International Roaming and How Does It Work?

Don’t let your holiday mean saying goodbye to your phone signal.

Having Mobile Issues? Let’s Fix That.

Have you tried turning it off and on again?

What Is Wi-Fi Calling (and Why Should You Use It)?

Great conversations shouldn’t depend on having full bars.

Important Information About Triple Zero (000) Calling and Device Compatibility

Optus has identified the following mobiles as non-compliant.

Everything You Need to Know About Mobile Data

One extra episode can also mean extra data charges.

Frequently Asked Questions | SIM Cards

From activation to replacement and everything in between.

How Do I Change or Upgrade My Mobile or nbn Plan?

When your current plan just isn’t cutting it anymore.

How Do I Switch my Mobile to Bendigo Telco?

Spoiler: it’s easier than trying to untangle your charging cable.

How good is Bendigo Telco’s mobile coverage?

Stay connected wherever life takes you.

Support Articles

How to Pay Your Bill

Multiple ways to pay, zero stress.

How We Prevent Unauthorised Access to Your Account

Keeping your account secure with authority levels that mean business.

What Happens if You Miss a Payment?

We’ll keep you in the loop, and give you chances to catch up.

Need to Request a Payment Extension?

Life happens. If you need a payment extension, we're here to help.

How to View and Download Your Previous Invoices

Need an Old Invoice? We've Got You Covered.

Need a Refund?

Let’s talk credit.

Understanding Pro-Rata Billing (and, Why is My First Bill a Bit Extra?)

It’s not as complicated as it sounds, we promise.

A Guide to Finding Your Plan

Sometimes “I think it’s the one with unlimited calls?” isn’t quite specific enough.

Your Bendigo Telco Bill, Decoded.

Let’s break down your bill.

all support articles

Adelle Greenbury 5/6/25 Adelle Greenbury 5/6/25

How to Check (and Improve) Your nbn™ Speed

Because slow internet is so last decade.

Support Articles

Frequently asked questions and hot topics abound.

Can’t find what you’re looking for?

nbn™ + internet

mobile plans

account + billing

all support articles

How to Check (and Improve) Your nbn™ Speed

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