Support Articles

Frequently asked questions and hot topics abound.

nbn™ + internet

mobile plans

account + billing

Support Articles
Your Bendigo Telco Bill, Decoded.

Let’s break down your bill.

Read More →
Frequently Asked Questions | nbn™ Fibre Upgrade

Fibre Upgrade? Let’s Unpack It.

Read More →
Are you eligible for an nbn™ fibre upgrade?

Ready to level up your internet?

Read More →
Frequently Asked Questions | nbn™ Ordering

Common questions about the nbn™ ordering process.

Read More →
How to Power Cycle Your Modem or Router

Sometimes, your internet just needs a quick power nap.

Read More →
How to Check (and Improve) Your nbn™ Speed

Because slow internet is so last decade.

Read More →
What to Do if Your Internet Stops Working

Simple steps to help get you back online, fast.

Read More →
Boosting your nbn™ Performance

Small changes, faster speeds, and fewer “why won’t this load?!” moments.

Read More →
Understanding your nbn™ Connection Type

Less confusing than trying to cancel a streaming subscription.

Read More →
Frequently Asked Questions | nbn™

NBN common questions and basic troubleshooting.

Read More →
Support Articles
Your Bendigo Telco Bill, Decoded.

Let’s break down your bill.

Read More →
What Is International Roaming and How Does It Work?

Don’t let your holiday mean saying goodbye to your phone signal.

Read More →
Having Mobile Issues? Let’s Fix That.

Let’s be honest… 90% of tech problems start with “have you tried turning it off and on again?”

Read More →
What Is Wi-Fi Calling (and Why Should You Use It)?

Great conversations shouldn’t depend on having full bars.

Read More →
Important Information About Triple Zero (000) Calling and Device Compatibility

Optus has identified the following mobiles as non-compliant.

Read More →
Everything You Need to Know About Mobile Data

One extra episode can also mean extra data charges.

Read More →
Frequently Asked Questions | SIM Cards

From activation to replacement and everything in between.

Read More →
How Do I Change or Upgrade My Mobile Plan?

When your current plan just isn’t cutting it anymore.

Read More →
How Do I Switch to Bendigo Telco?

Spoiler: it’s easier than trying to untangle your charging cable.

Read More →
How good is Bendigo Telco’s mobile coverage?

Stay connected wherever life takes you.

Read More →
Support Articles
Understanding Pro-Rata Billing (and, Why is My First Bill a Bit Extra?)

It’s not as complicated as it sounds, we promise.

Read More →
A Guide to Finding Your Plan

Sometimes “I think it’s the one with unlimited calls?” isn’t quite specific enough.

Read More →
Your Bendigo Telco Bill, Decoded.

Let’s break down your bill.

Read More →

all support articles

Can’t find what you’re looking for?

Search through our support article catalogue or reach out directly at 1300 228 123.