Support Articles

Frequently asked questions and hot topics abound.

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nbn™ + internet

mobile plans

account + billing

Support Articles
How Do I Change or Upgrade My Mobile or nbn Plan?

When your current plan just isn’t cutting it anymore.

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Frequently Asked Questions | nbn™ Fibre Upgrade

Fibre Upgrade? Let’s Unpack It.

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Are you eligible for an nbn™ fibre upgrade?

Ready to level up your internet?

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Frequently Asked Questions | nbn™ Ordering

Common questions about the nbn™ ordering process.

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How to Power Cycle Your Modem or Router

Sometimes, your internet just needs a quick power nap.

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How to Check (and Improve) Your nbn™ Speed

Because slow internet is so last decade.

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What to Do if Your Internet Stops Working

Simple steps to help get you back online, fast.

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Boosting your nbn™ Performance

Small changes, faster speeds, and fewer “why won’t this load?!” moments.

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Understanding your nbn™ Connection Type

Less confusing than trying to cancel a streaming subscription.

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Frequently Asked Questions | nbn™

NBN common questions and basic troubleshooting.

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Support Articles
Tips for reaching Triple Zero if you’re having trouble connecting

What happens when you call 000, and what to do if your call doesn't seem to be connecting.

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Wi-Fi Calling

How to set up and use Wi-Fi Calling on your compatible device, including what to know about emergency calls.

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What Is International Roaming and How Does It Work?

Don’t let your holiday mean saying goodbye to your phone signal.

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Having Mobile Issues? Let’s Fix That.

Have you tried turning it off and on again?

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What Is Wi-Fi Calling (and Why Should You Use It)?

Great conversations shouldn’t depend on having full bars.

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Important Information About Triple Zero (000) Calling and Device Compatibility

Optus has identified the following mobiles as non-compliant.

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Everything You Need to Know About Mobile Data

One extra episode can also mean extra data charges.

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Frequently Asked Questions | SIM Cards

From activation to replacement and everything in between.

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How Do I Change or Upgrade My Mobile or nbn Plan?

When your current plan just isn’t cutting it anymore.

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How Do I Switch my Mobile to Bendigo Telco?

Spoiler: it’s easier than trying to untangle your charging cable.

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How good is Bendigo Telco’s mobile coverage?

Stay connected wherever life takes you.

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Support Articles
How to Pay Your Bill

Multiple ways to pay, zero stress.

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How We Prevent Unauthorised Access to Your Account

Keeping your account secure with authority levels that mean business.

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What Happens if You Miss a Payment?

We’ll keep you in the loop, and give you chances to catch up.

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Need to Request a Payment Extension?

Life happens. If you need a payment extension, we're here to help.

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How to View and Download Your Previous Invoices

Need an Old Invoice? We've Got You Covered.

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Need a Refund?

Let’s talk credit.

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Understanding Pro-Rata Billing (and, Why is My First Bill a Bit Extra?)

It’s not as complicated as it sounds, we promise.

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A Guide to Finding Your Plan

Sometimes “I think it’s the one with unlimited calls?” isn’t quite specific enough.

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Your Bendigo Telco Bill, Decoded.

Let’s break down your bill.

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